Shipping policy
Last Updated
September 15, 2026
Overview
This Shipping Policy explains the shipping and delivery procedures for orders placed through www.crazyforward.com. It provides clear information about shipping destinations, shipping costs, order processing schedules, transit estimates, tracking details, and procedures for addressing delivery-related concerns.
Shipping Destinations
We currently ship footwear orders to valid, deliverable physical addresses within the United States and selected international destinations available at checkout. Customers are responsible for providing complete and accurate delivery details during checkout to prevent fulfillment delays.
Shipping Costs
Standard shipping within the United States is provided at no additional shipping charge ($0.00 USD). There are no minimum order values, fuel surcharges, or hidden handling fees required to qualify for standard shipping.
For international orders where delivery is available, applicable shipping fees are calculated and clearly displayed at checkout before payment is finalized. Any customs duties, import taxes, or local clearance fees imposed by destination authorities are the responsibility of the customer.
Order Processing & Cut-Off Time
• Order Cut-Off Time: 6:00 PM CT (Central Time), Monday through Friday.
• Order Processing Time: 1–3 business days (Monday – Friday).
Orders placed after 6:00 PM CT, or during weekends and observed federal holidays, will begin processing on the following business day. Order processing includes payment verification, footwear quality inspection, packing, and carrier dispatch.
Transit Time & Estimated Delivery
• Standard Shipping Transit Time: 6–9 business days (Monday – Friday).
• Estimated Total Delivery Time: 7–12 business days (Processing Time + Transit Time).
Delivery estimates begin after your package has been dispatched. These timelines are provided for general reference and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operational volume, severe weather conditions, public holidays, or customs processing where applicable.
Shipping Confirmation & Tracking
Once your order has been dispatched, a shipping confirmation email containing your tracking information will be sent to the contact email provided at checkout. Tracking information typically takes 24–72 hours to activate in the carrier's online tracking system.
Address Accuracy & Modifications
Customers are responsible for ensuring that all shipping details entered during checkout—including recipient name, street address, apartment or suite number, city, state, postal code, and phone number—are accurate and complete.
If you notice an error in your shipping information, please contact us immediately at hello@crazyforward.com before your order is dispatched. Once a parcel has departed our fulfillment facility, delivery addresses cannot be modified.
Damaged, Defective, or Incorrect Deliveries
Please inspect your footwear promptly upon delivery. If your order arrives damaged, defective, or incorrect, please notify us at hello@crazyforward.com within 7 calendar days of delivery.
Please provide your order number, a description of the issue, and clear photographs of the footwear and exterior packaging. Where the issue is confirmed to result from damaged, defective, or incorrect merchandise sent by Crazyforward, we will cover the return shipping costs or arrange an appropriate replacement in accordance with our Return & Refund Policy.
Lost or Missing Shipments
If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking surrounding entrances, verifying with household members or neighbors, and contacting property management when applicable.
If the package remains missing 48 hours after the marked delivery timestamp, please contact us at hello@crazyforward.com with your order number and tracking code so that we can open a formal investigation with the carrier.
Delivery Delays
Although we adhere strictly to stated processing and transit schedules, delivery may occasionally take longer due to circumstances outside our control, including extreme weather, carrier disruptions, peak holiday shipping volume, or regional transportation issues. If your order is significantly delayed, please contact hello@crazyforward.com with your order details so we can review the shipment status.
Business & Contact Information
Store Name
Crazyforward
Website
www.crazyforward.com
Business Type
Independent online retail store
Primary Category
Footwear
Email
hello@crazyforward.com
Phone
+1 806-243-1245
Business Address
400 E 22ND ST, LITTLEFIELD Texas 79339, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed
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